Sales Support Representative – Mississippi River Region

Job Description:

  • Sell ResMed products and solutions to customers in an assigned territory and/or specific accounts
  • Execute account strategy defined by sales leaders to attain sales objectives and quota
  • Understand customers’ businesses to identify needs and selling opportunities
  • Enhance customer relationships through virtual customer visits, product demonstrations, educational programs, product in-services, and problem resolution
  • Position ResMed products and services adoption to improve customer and patient outcomes
  • Develop and grow customer relationships within assigned accounts and with account managers
  • Ensure quality customer service and experience
  • Act as the single point of customer contact to coordinate service incident resolution and technical issue escalation
  • Document activities in the Customer Relationship Management (CRM) system
  • Collaborate with Sales Management to evaluate business conditions and sales trends
  • Develop and implement proactive service and support plans with Sales Management

Requirements:

  • Candidates must be based in the Central or Eastern Time Zone
  • Strong work ethic and can-do attitude
  • Excellence in virtual communication, product presentations, media presentations, webinars, and video conferencing using varied technologies
  • Proven experience working collaboratively to achieve individual and team goals
  • Execution- and results-focused, with accountability for continuous improvement and attention to detail
  • Ability to provide excellent internal and external service
  • Self-starter with proven leadership qualities
  • Ability to develop and build strong customer relationships
  • 1+ years of relevant business experience in B2B sales support (desirable)
  • Medical device industry experience and knowledge preferred (desirable)
  • BA/BS in a business discipline or equivalent experience (desirable)

Benefits:

  • Comprehensive medical, vision, dental, and life insurance
  • AD&D insurance
  • Short-term and long-term disability insurance
  • Sleep care management
  • Health Savings Account (HSA)
  • Flexible Spending Account (FSA)
  • Commuter benefits
  • 401(k)
  • Employee Stock Purchase Plan (ESPP)
  • Employee Assistance Program (EAP)
  • Tuition assistance
  • Fifteen days Paid Time Off (PTO) accrued in the first year
  • 11 paid holidays plus 3 floating days
  • 14 weeks of primary caregiver leave or two weeks of secondary caregiver leave
  • Flexible work arrangements
  • Career growth opportunities
  • Competitive salaries
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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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