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Sales Support Representative – Mississippi River Region
Job Description:
- Sell ResMed products and solutions to customers in an assigned territory and/or specific accounts
- Execute account strategy defined by sales leaders to attain sales objectives and quota
- Understand customers’ businesses to identify needs and selling opportunities
- Enhance customer relationships through virtual customer visits, product demonstrations, educational programs, product in-services, and problem resolution
- Position ResMed products and services adoption to improve customer and patient outcomes
- Develop and grow customer relationships within assigned accounts and with account managers
- Ensure quality customer service and experience
- Act as the single point of customer contact to coordinate service incident resolution and technical issue escalation
- Document activities in the Customer Relationship Management (CRM) system
- Collaborate with Sales Management to evaluate business conditions and sales trends
- Develop and implement proactive service and support plans with Sales Management
Requirements:
- Candidates must be based in the Central or Eastern Time Zone
- Strong work ethic and can-do attitude
- Excellence in virtual communication, product presentations, media presentations, webinars, and video conferencing using varied technologies
- Proven experience working collaboratively to achieve individual and team goals
- Execution- and results-focused, with accountability for continuous improvement and attention to detail
- Ability to provide excellent internal and external service
- Self-starter with proven leadership qualities
- Ability to develop and build strong customer relationships
- 1+ years of relevant business experience in B2B sales support (desirable)
- Medical device industry experience and knowledge preferred (desirable)
- BA/BS in a business discipline or equivalent experience (desirable)
Benefits:
- Comprehensive medical, vision, dental, and life insurance
- AD&D insurance
- Short-term and long-term disability insurance
- Sleep care management
- Health Savings Account (HSA)
- Flexible Spending Account (FSA)
- Commuter benefits
- 401(k)
- Employee Stock Purchase Plan (ESPP)
- Employee Assistance Program (EAP)
- Tuition assistance
- Fifteen days Paid Time Off (PTO) accrued in the first year
- 11 paid holidays plus 3 floating days
- 14 weeks of primary caregiver leave or two weeks of secondary caregiver leave
- Flexible work arrangements
- Career growth opportunities
- Competitive salaries