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Security Officer Customer Service

October 14, 2026

Overview Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve. Job Description As a Security Officer Full Time CPR Customer Service Patrol in Dallas, TX, you will serve and safeguard clients in a range of industries such as Healthcare, and more. As an Unarmed Patrol Officer in a healthcare setting, you will monitor and patrol assigned areas, maintain a visible presence to help deter incidents, support access control, and communicate professionally with staff, visitors, and patients. Join Allied Universal, where our agile, reliable, and innovative teams put people first, work together, and act with integrity while delivering exceptional customer service. Position Type: Full Time Pay Rate: $18.69 / Hour Job Schedule DayTimeMon06:00 PM - 02:00 AMTue06:00 PM - 02:00 AMSat07:00 AM - 03:00 PMSun07:00 AM - 03:00 PM What You'll Do <ul><li>Provide customer service to clients, visitors, patients, and staff by carrying out security-related procedures, site-specific policies, and emergency response activities as appropriate.</li><li>Conduct regular and random unarmed patrols of healthcare facility interiors, exterior areas, parking locations, and perimeter areas to help identify and report unusual conditions or activity.</li><li>Monitor access points and visitor activity in accordance with site procedures, helping to maintain an orderly environment for patients, staff, and guests.</li><li>Respond to incidents, alarms, and critical situations in a calm, problem-solving manner, following established reporting and escalation protocols.</li><li>Document observations, incidents, and patrol activities accurately and communicate relevant information to site leadership and Allied Universal management. </li></ul>Minimum Requirements <ul><li>CPR and First Aid certification is preferred.</li><li>A guard card or license is preferred.</li><li>Customer service experience is preferred.</li><li>Access control or badge experience is preferred.</li><li>Be at least 18 years of age for unarmed roles; 21+ years of age for armed roles.</li><li>Possess a high school diploma or equivalent.</li><li>As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws.</li><li>Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws.</li><li>As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law.</li><li>Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.</li><li>A valid driver’s license will be required for driving positions only. </li></ul>Why Join Us <ul><li>Smart Tools: Access to our exclusive technology to view and claim additional shifts to earn more.</li><li>Career Growth: Get paid training and access to career growth opportunities.</li><li>Financial and Health Benefits: Enjoy access to a retirement savings plan, plus medical, dental, vision, basic life and AD&D, and disability insurance.</li><li>Exclusive Perks: Enjoy discounts on top brands and services through our Perks Program. </li></ul>Closing Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com. If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices. Requisition ID 2026-1706072

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...