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Senior Manager, Content and Communications
About the position
The Senior Manager, Content and Communications leads Fullstory’s content and communications strategy, translating customer insights, product innovation, and expert perspectives into stories that earn attention, build trust, and demonstrate the company’s value. Reporting to the VP, Brand, this is a hands-on role spanning content strategy, editorial leadership, and public relations. The role shapes Fullstory’s voice and market narrative by creating and editing high-priority content, coordinating internal teams and external contributors, and partnering with a PR agency on media and executive communications. It also builds reusable AI skills and workflows in Claude to support research, drafting, editing, and content repurposing, while applying strong editorial judgment. The position is hybrid, with in-office attendance required one day per week at the Atlanta office. Candidates must live within commuting distance. Within six months, the role is expected to establish a shared content and communications plan, editorial standards, and dependable publishing rhythms; identify resonant stories and formats for ICP audiences; and put reusable AI workflows into practice while launching interactive content.
Responsibilities
- Lead an integrated content and communications strategy that connects Fullstory’s positioning and business priorities to audience questions, supported by an editorial calendar, distribution plan, and measures of success.
- Create content across formats, including original research, thought leadership, customer stories, campaign assets, and interactive experiences, in partnership with subject matter experts and creative colleagues.
- Shape Fullstory’s voice as editor-in-chief by writing and editing high-priority work, validating claims, and establishing practical editorial standards.
- Drive public relations and executive communications with Matter Communications, developing story angles, announcements, and executive perspectives; guiding media outreach; and coordinating timely responses to communications needs.
- Build reusable AI skills and workflows in Claude to help colleagues research, draft, edit, and repurpose on-brand content.
- Coordinate priorities across Brand, Campaigns, Product Marketing, Demand Generation, Sales, and Customer Success.
- Brief and direct freelance creators and agency partners, and use audience response and performance data to guide future work.
Requirements
- A portfolio of writing and editing demonstrating command of language, a distinctive point of view, and the ability to make complex technology or business topics clear and credible for different audiences.
- Experience owning content strategy through execution, including setting priorities, developing and distributing content across channels, and demonstrating contributions to audience growth, engagement, or business outcomes.
- Experience managing external communications channels, including shaping executive perspectives, developing announcements, media pitches, and press releases, and working with executives, journalists, or public relations partners.
- Practical AI experience beyond basic drafting, such as reusable skills or workflows adopted by colleagues, or interactive content built with Claude Code or comparable tools; ability to explain contributions, evaluation, and results.
- Experience leading editorial work across teams and external partners, giving actionable feedback, resolving competing priorities, and helping contributors meet high standards and deadlines.
- Must reside within commuting distance of the Atlanta office.
Benefits
- Flexible PTO policy and an annual company-wide closure, along with federal holidays.
- Sponsored benefit packages for US-based employees and supplemental coverage options for international employees.
- Professional development opportunities through training programs and an annual learning subsidy for US and EMEA-based employees.
- Monthly productivity stipend for US and EMEA-based employees.
- Team off-sites and an annual full-company meet-up.
- Paid parental leave.
- Bereavement leave, including miscarriage and pregnancy loss.
- Discretionary bonus of up to 15% of base salary, contingent upon Fullstory meeting its performance targets.
