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Senior Manager, Services Portfolio – Learning Architecture
Job Description:
- Lead Portfolio Architects within the Global Services Portfolio
- Convert portfolio strategy into technically credible consulting services and end-to-end Education programs
- Own service design, Education strategy, offering creation, ODT and ILT curricula, and the Training Subscription model
- Build, standardize, and scale creation and maintenance processes aligned with product roadmaps, releases, and retirements
- Own architecture, methodology, scope, outcomes, technical requirements, and validation for consulting service offerings
- Direct creation of new offerings and Education and improve existing services
- Set and maintain service design, content, lab standards, and templates
- Set Professional Services Education direction across on-demand, instructor-led, and hybrid delivery
- Own the TRG master curriculum and ODT/ILT source content
- Direct Training Subscription priorities and track adoption
- Ensure Architects author and maintain Education content, including in Articulate
- Govern service and Education maintenance lifecycles, capacity allocation, roadmap alignment, and feedback loops
- Recruit, onboard, manage, and develop Portfolio Architects, including performance management and career progression
- Lead the team through the new operating model transition
- Build capability in service design, Education design, delivery, modern authoring, and AI-enabled production
- Oversee project dependencies, costs, schedules, risks, and on-time, within-budget delivery
- Manage the team budget and advocate for resources, tooling, and lab environments
- Contribute to weekly portfolio management calls and quarterly portfolio reviews
- Collaborate with Strategy & Innovation, Enablement & Creative, Program Management, Product, Customer Success, Customer Care, Sales, and Partners
- Serve as senior escalation point for unresolved portfolio content issues
Requirements:
- Applicants must be authorized to work for any employer in the U.S. without sponsorship
- 10+ years of overall experience in Information Security
- 5+ years of experience in vulnerability management and broader cybersecurity operations
- 7+ years of professional services, consulting, technical support, sales engineering, or technical training experience
- Proven experience setting Education strategy and designing and delivering technical curricula across on-demand, instructor-led, and hybrid formats, including subscription or learning platform offerings
- 3+ years of experience leading technical, content, or consulting teams, including line management and leading experienced teams through change
- Exposure to the full offering or product delivery life cycle: requirements analysis, design, testing, and implementation
- Experience with cross-functional and cross-organisational program management, including gathering customer and stakeholder requirements
- B.S. or M.S. degree in Computer Science or a related field preferred; equivalent experience considered
- In-depth knowledge of Windows and Linux operating systems
- In-depth knowledge of TCP/IP networking
- Working knowledge of web application, container, and cloud security, including AWS/Azure
- Working knowledge of ICS/SCADA systems
- Working knowledge of instructional design frameworks
- Working knowledge of authoring tools such as Articulate
- Business and technical acumen, including budget management and capacity planning
- CISSP, CISM, or PMP preferred
- Strong written and verbal communication skills
- Strong interpersonal skills and ability to influence across teams and at a senior level
- Ability to work with minimal supervision in an agile, geographically distributed team
Benefits:
- Medical, dental, vision, disability and life insurance
- 401(k) retirement savings with company match
- Employee stock purchase plan
- Employee referral program
- Flexible spending accounts
- Employee Assistance Program (EAP)
- Education assistance
- Parental leave
- Paid time off (PTO)
- Company-paid holidays
- Health and wellness events
- Community programs
- Variable compensation/bonus eligibility for non-sales roles
- Flexible remote work arrangement
- Friday focus day
