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Senior Quality Assurance Administrator

November 6, 2026

<h1>Senior Quality Assurance Administrator - Bilingual</h1>Location: CHARLOTTE, NC, CHANDLER, AZ, WEST DES MOINES, IATime Type: Full time<h3>Job Description</h3>About this role:Wells Fargo is seeking a Senior Quality Assurance Administrator to support Global Payments & Liquidity. In this role, you will help strengthen our risk and compliance environment through quality assurance, proactive monitoring, governance, and effective risk identification and escalation. You will be responsible for adhering to applicable policies and procedures, supporting timely issue remediation, and making sound risk decisions aligned with the business unit’s risk appetite and regulatory requirements. In this role, you will:<ul><li>Provide support and scoring guidance quality assurance staff by answering questions on regulations or compliance, procedures, policies and First Call Resolution</li><li>Escalate key maintenance errors identified during scoring process and ensure resolution of same, reviewing programs, processes, documentation, to ensure compliance with internal company requirements or government regulations</li><li>Review systems to ensure company standards are met, exceptions are notated, and issues escalated as necessary</li><li>Assist in development and design of product specific databases</li><li>Review and score work</li><li>Prepare calibration score and facilitate calibrations across the team to ensure consistency of quality scores delivered to clients</li><li>Monitor quality assurance programs and processes to identify gaps and risk assessment</li><li>Design and conduct training for as needed</li><li>Provide coaching to staff and track performance expectations and results</li><li>Make final scoring decisions on disputes which impact quality results</li><li>Interact with staff and business partners to promote team work and departmental effectiveness</li></ul> Required Qualifications:<ul><li>2+ years of Quality Assurance support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education</li><li>Bilingual speaking proficiency in Spanish and English </li></ul>Desired Qualifications:<ul><li>Strong analytical skills with exceptional attention to detail and accuracy</li><li>Proven ability to organize and manage multiple priorities effectively</li><li>Ability to work effectively in a virtual environment across multiple time zones and locations</li><li>Demonstrated ability to handle confidential and sensitive information with professionalism and discretion</li></ul> Job Expectations:<ul><li>This position offers a hybrid work schedule</li><li>Specific compliance policies may apply regarding outside activities and/or personal investing; affected employees will be expected to provide information to the Wells Fargo Personal Account Dealing Team and abide by applicable policy requirements if hired. Information will be shared about expectations during the recruitment process.</li></ul>Posting End Date: 30 Oct 2026*Job posting may come down early due to volume of applicants.We Value Equal OpportunityWells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.Applicants with DisabilitiesTo request a medical accommodation during the application or interview process, visit <a>Disability Inclusion at Wells Fargo</a>.Drug and Alcohol Policy Wells Fargo maintains a drug free workplace. Please see our <a>Drug and Alcohol Policy</a> to learn more.Wells Fargo Recruitment and Hiring Requirements:a. Third-Party recordings are prohibited unless authorized by Wells Fargo.b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...