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Bilingual Spanish Customer Service Representative Remote NC
Full-Time
United States - North Carolina
Job Description
Position Location: Remote – Must live in the state of North Carolina Are you an exceptional listener who thrives on solving problems and helping others?Do your communication skills, empathy, and positive attitude allow you to create meaningful experiences for the people you support?
At Continuum Global Solutions, we believe in people who aim higher, reach farther, act bold, and stay passionate in everything they do.
We are one team with one purpose: to help many by creating meaningful customer experiences, embracing diverse perspectives, and empowering every employee to learn more, take action, and be fully themselves at work. If you are someone who enjoys solving problems, building trust, and making a difference one conversation at a time, this is your opportunity to grow with a company that values compassion, collaboration, integrity, and excellence.
King Teleservices is a Continuum Global Solutions LLC company based in Brooklyn that has been providing call center services to enterprise and local government customers in the United States for over 25 years. King TeleServices operates as a separate subsidiary under Continuum Global Solutions, LLC.
JOIN OUR TEAM TODAY!
This full-time remote position offers paid training, health and wellness benefits, paid time off, and opportunities for professional growth. We are seeking Spanish Bilingual Customer Service Representatives who can deliver a positive, supportive experience to New York residents while handling service-related questions with care, accuracy, and professionalism.
In this role, you will support incoming calls from New York City residents who need help navigating city services, requests, and concerns. Calls may include questions related to service updates, work orders, department routing, general information, and resident complaints. You will play an important role in creating a professional and helpful experience for every caller.
RESPONSIBILITIES:
- Actively listen to callers to understand their concerns, build rapport, and create a positive customer experience
- Address incoming inquiries from New York City residents related to city services and general service needs
- Create work orders, route requests to the appropriate department, and document resident complaints accurately
- Provide accurate information in a timely, professional, and courteous manner
- Direct requests to the appropriate department or agency for further action
- Maintain a professional demeanor with all customers while showing patience, courtesy, and respect
- Build knowledge through training, interactions with support staff, and quality feedback to enhance daily performance and call handling
- Adapt to changing business needs and support additional call types or workflows as needed
- High-speed internet with at least 15 Mbps download speed and 5 Mbps upload speed
- Hard-wired internet connection via ethernet cable to a modem/router you own or are responsible for; no satellite, Wi-Fi-only, or cellular internet services
- Dedicated, quiet, and secure workspace free from distractions
- USB wired headset with noise-canceling microphone
- High school diploma or GED with a minimum of 2 years of customer service experience; Associate degree with a minimum of 1 year of customer service experience
- Bilingual in Spanish with strong command of the English language required; training will be conducted in English
- Professional written and verbal communication skills
- Commitment to professionalism and a positive customer service experience
- High level of computer proficiency and strong communication skills
- Ability to thrive in a fast-paced environment with a wide variety of customers and personalities
- Open and flexible availability, including evenings and both weekend days, based on business needs
- Must live in the state of Pennsylvania
- $17 per hour in training, $17.50 per hour after successful completion of training
- Full health and wellness benefits starting on day 1 of employment
- Paid time off
- 401(k) retirement plan
- Company-paid life insurance
