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Director, Operations- Partner Programs

September 26, 2026

Overview reputed company is one of the largest travel services companies in the world with a collection of leading brands delivering high-touch, personal travel expertise to leisure and corporate clients. Internova manages leisure, business and franchise firms through a portfolio of distinctive divisions. Internova represents more than 100,000 travel advisors in over 6,000 company-owned and affiliated locations predominantly in the United States, Canada and the United Kingdom, with a presence in more than 80 countries. Click here for more information about reputed company. Responsibilities The Director, Operations - Partner Programs is responsible for the strategic leadership, operational execution, and performance management of the organization's global proprietary programs. This role oversees all aspects of the Internova program suite administration (including, but not limited to Hotels & Resorts, In-Country Partners, Cruise), as well as supplier partnerships, annual RFP processes, contract management, rate auditing, operational support, data integrity, program distribution, ensuring program compliance, and delivering exceptional value to partners and internal stakeholders. The position works closely with Partner Relations, Marketing, Technology, Distribution, and Operations teams while overseeing a high-performing operations organization. Strategic Program Leadership Develop and implement operational strategies that improve efficiency, scalability, supplier engagement, and program performance. Analyze advisor, traveler, and business unit needs to optimize hotel participation, supplier selection, and market coverage. Support premium revenue growth through strategic partner engagement and program innovation. Hotel Program Operations & RFP Management Direct and oversee all operational aspects of annual hotel program logistics and partner participation. Lead the annual hotel Request for Proposal (RFP) process, including: Platform administration (reputed company/ Lanyon and proprietary systems) Supplier communications Participation strategy Timelines and project management Contract execution Rate loading and auditing Quality assurance Reporting and analytics Ensure operational excellence across sourcing, contracting, onboarding, pricing, distribution, and compliance activities. Oversee account aging reports, supplier participation reviews, promotional opportunities, and performance monitoring. Manage hotel data administration and program accuracy beyond annual RFP requirements. Rate Audit, Compliance & Quality Assurance Ongoing auditing and quality assurance of Internova Programs. Oversee verification of negotiated rates, amenities, and contracted program requirements across distribution channels and GDS platforms. Manage corrective action plans when discrepancies or compliance issues are identified. Leverage AI-powered auditing tools and emerging technologies to improve audit efficiency and program integrity. Ensure accuracy, consistency, and integrity of program data and content. Product Support & Technology Collaboration Serve as the primary liaison between the Partner Relations team and Technology teams for annual program launches, platform enhancements, system updates, and ongoing maintenance. Support management of hotel distribution technologies, GDS platforms, CRS systems, booking tools, and RFP platforms. Collaborate on technology-driven solutions that improve operational efficiency, supplier engagement, and advisor experience. Analytics, Reporting & Business Performance Data management for Internova programs (partner, program, operational, and market data) to support strategic decision-making. Manage dashboards, reports, and performance metrics to measure program effectiveness and identify improvement opportunities. Monitor supplier production, participation trends, market demand, traveler preferences, and overall program performance. Leadership & Team Development Lead, mentor, and develop the Program Operations team, including Support Desk, RFP Administration, Rate Audit, Promotions, and related operational functions. Foster a culture of accountability, collaboration, innovation, customer service, and continuous improvement. Establish performance expectations, conduct evaluations, and support employee development and succession planning. Serve as the escalation point for complex supplier, advisor, agency, and operational issues. Ensure team alignment with organizational goals, service standards, and business objectives. Industry Representation & Special Projects Serve as a subject matter expert on hotel programs, partner relations, rate auditing, hotel content, and hospitality distribution to internal stakeholders. Lead or participate in strategic initiatives and cross-functional projects as assigned. Support Internova program initiatives and operational requirements. Qualifications Bac

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

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Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...