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Healthcare Customer Service Representative - Work From Home
Join us on our mission to elevate customer experiences for people around the world. As a member of the Everise family, you'll be part of a global experience company that believes in being people-first, celebrating diversity, and incubating innovation. Our 4.6/5 rating on Glassdoor and our growing collection of Best Place to Work awards reflect our investment in our culture. With 13 centers worldwide and a robust work-at-home program, we believe great things happen when we work with people who think differently from us. In this role, you'll take your exemplary customer service skills, patience, understanding, and compassion to answer inbound phone calls for our clients' members. You'll answer questions related to their healthcare benefits. We offer the opportunity to earn additional cash incentives for reaching your goals, on top of your base pay. Plus, you'll have access to medical, dental, vision, and 401K benefits, as well as earned PTO. ## What You'll Do Professionally handle a high volume of incoming calls, thoroughly gathering customer information and assessing their needs. You'll educate customers about products and services as needed, and resolve issues following one-call resolution guidelines or escalation processes. You'll need to navigate multiple systems simultaneously, maintain a balance between company policy and client benefit, and continuously look for ways to improve processes. You'll also be responsible for documenting customer information accurately. This role requires flexibility to work weekends and holidays, and you must be dependable and meet all attendance requirements. ## What We're Looking For A high school diploma or GED is required, and you must be able to pass a drug screen and background check. Healthcare background experience is a plus, and being comfortable with medical terminology is helpful. Strong decision-making and analytical abilities, along with a demonstrated passion for treating and caring for customers—especially senior citizens—are essential. You should be a team player with a highly developed sense of integrity and commitment to customer satisfaction. Schedule flexibility is a must, including weekends, evenings, possible holidays, and occasional overtime. ## Work - From - Home Setup Requirements You'll need a dedicated work area free from distractions and background noise. Your internet must meet speed requirements: 50 Mb/s download and 10 Mb/s upload, using a wired Ethernet connection (no wireless connections allowed). You'll need to supply one 21" monitor; Everise will provide the second monitor. Hard-wired broadband internet service via DSL, cable, or fiber optic is required—satellite, microwave, and cellular hotspot services are not permitted. You'll also need to purchase a headset (specific models will be shared during the interview). Everise will provide a keyboard, mouse, and webcam. If you've got the skills to succeed and the motivation to make it happen, we look forward to hearing from you. Everise delivers happiness to millions of customers around the world, excelling at solving customer problems for some of the biggest brands in healthcare, travel, technology, and financial services. We are an equal-opportunity employer and a diverse and inclusive group of champions who learn from each other. Join us and become a champion of customer happiness! --- _This job was found on [bandana.com](https://www.bandana.com/?utm_source=jd_attribution&utm_medium=repost)_
