Manager, Post Sales Process & Automation

Ready to be a Titan?
ServiceTitan is looking for a high-impact Manager to join our Post Sales Process & Automation team. This role is ideal for someone who thrives on coaching and developing team members, turning ambiguity into clarity, building scalable processes and solutions, and driving operational excellence across post-sales functions. The right candidate will be a self-starter, a trusted cross-functional collaborator, and a strategic thinker who owns projects from ideation to execution. The ideal candidate is a proactive communicator and critical thinker with a strong background in revenue systems, process improvement, and project management—comfortable navigating ambiguity in a dynamic, fast-paced environment.


What You'll Need

  • Act as a strategic partner to stakeholders by identifying business problems and proactively proposing scalable processes and solutions through the entire customer journey.
  • Document and analyze current state workflows to proactively develop a point view on areas for improvement through process mapping.
  • People management duties including providing actionable feedback to team members, allocating capacity among direct team and across broader team and stakeholders, holding team accountable to delivery deadlines and performance standards, and delegating effectively to team members in the U.S. and abroad.
  • Use and recommend best practices when designing and delivering solutions to improve business process and efficiency in various integrated systems, such as Salesforce, Smartsheet, Salesloft, and Gainsight. 
  • Push the organization forward in terms of AI tooling and development. Bring an AI first mindset to solution design and all job responsibilities. 
  • Implement and maintain KPIs to track the effectiveness of new solutions, while using data-driven insights to continuously seek opportunities for innovation to drive ongoing improvements.
  • Take full ownership of initiatives and projects, including timeline, requirements gathering, stakeholder alignment, testing, launch, and post-launch support.
  • Own change management plans and activities, including structured change assessments and coordination with enablement team.
  • Able to proactively prioritize work based on impact, urgency, and alignment to business goals—ensuring clarity of focus amidst competing requests and with little direction.
  • Build strong, trust-based relationships across cross-functional teams by proactively learning their goals, workflows, and pain points—ensuring solutions are tailored to how teams actually operate, not just how processes are designed.
  • Confidently make decisions using business judgment, data analysis, and input from stakeholders.
  • Participate in team events during the Software Development Lifecycle (SDLC). 
    • Including, but not limited to the following: daily stand-up, sprint planning, sprint review, sprint demos, User Acceptance Testing (UAT).
  • Develop user stories, use cases, with functional and technical specifications to effectively communicate requirements to developers.
  • Lead (UAT) to ensure the solution meets the requirements and functions as intended.
  • Gather user feedback and analyze usage data post-launch to inform future enhancements and updates.
  • Partner with stakeholders and various leaders to align business roadmap with cross-team capacity and prioritization for system development. 
  • Perform ad-hoc or Business As Usual (BAU) requests from stakeholders.



What You'll Bring:

  • 5+ years of related work experience in the following: 
    • Business operations within SaaS with a strong knowledge of the customer journey.
    • Demonstrated experience working independently on complex projects with minimal supervision.
    • Leading teams and developing team members, including balancing personal IC ownership with delegation to team members.
    • Leading business transformation or cross-functional initiatives that delivered measurable outcomes.
    • Experience with AI tooling such as Claude and Cursor.
    • Must have strong prioritization skills and experience managing a portfolio of projects and BAU work.
    • Creating process maps, writing technical user stories, documenting business requirements and running user acceptance tests.
    • Cross-functional (written & verbal) communication, with the ability to simplify and explain complex problems to stakeholders of all levels and backgrounds. Additional emphasis on experience with executive level communication.
    • Ability to effectively prioritize and manage changing priorities, recurring or ongoing tasks and major projects.
    • Understanding business information to make effective business decisions in areas of expertise.
    • Understanding of the business to apply knowledge and drive system & process best practices to meet organizational objectives.
    • Self sufficient self starter, forward and critical thinking, self starting problem solver, and work with little direct supervision.
    • Gainsight, Salesloft and/or Smartsheet experience preferred. 
    • Salesforce experience is a must with an excellent understanding of best practices and functionality.
  • Bachelor’s in Computer Science, Computer Information Systems, Business Management, Business Administration or a related engineering or business field is favorable but not required.



Be Human With Us:
Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us. 


Use of AI Technology:

We use technology, including automated and AI-assisted tools, to support certain aspects of our recruitment process. These tools are designed to improve efficiency and enhance the candidate experience. AI tools are not used to make hiring decisions; all hiring decisions are made by our hiring teams.


What We Offer:

When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:

  • Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.
  • Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical.
  • Support for Titans at all stages of life: Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.

At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.

ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation, which may change over time. We comply with all applicable minimum wage laws. For candidates in the United States, the good faith salary ranges estimate for this role is Zone 1: $134,500 USD - $201,700 USD Applicable for: CA, CT, DC, MD, MA, NJ, NY, VA, and WA Zone 2: $125,700 USD - $188,500 USD Applicable for: All other US locations. International Compensation for candidates residing outside the United States will vary by location and will be discussed during the hiring process. Actual compensation within a range is determined by factors including relevant experience, skill set, qualifications, and performance. In addition to base salary, our total compensation package includes an annual bonus, equity, and a holistic suite of benefits.
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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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